Contractor commitment

Five-Star Service Guarantee

Every WA Home Services contractor agrees to a practical service standard designed to combat the common frustrations homeowners face: calls not returned, quotes not provided, jobs not finished, poor communication, and contractors taking large deposits without following through.

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The service standard

All listed trades and service providers agree to these expectations when accepting referrals from WA Home Services.

Reply to contacts and quote requests within 24 hours.

Provide quotes when a quote has been requested.

Provide genuine support and advice to clients.

Complete work in a professional and timely manner.

Maintain good communication with clients.

Keep clients updated on progress.

Above all else, if they cannot assist, attempt to point the client in the right direction so they can find a solution to their problem.

Terms and conditions foundation

These service standards should sit at the centre of the contractor terms. A listing is not just a marketing spot. It is an agreement to act professionally, communicate clearly, quote properly, and look after referred clients.

Contractors who repeatedly fail to meet these standards should be reviewed and may lose their preferred category position so the network remains useful for clients and fair to reliable trades.

Key contractor obligations

Do not ignore referred clients or quote requests.
Do not accept deposits that are unreasonable for the work or timing.
Do not leave clients without updates when work is delayed.
Do not hold a preferred listing if the service standard is not being met.